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Care Services

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Redmayne House, off Station Road, Wigton.

Redmayne House in off Station Road, Wigton is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and learning disabilities. The last inspection date here was 28th March 2020

Redmayne House is managed by Community Integrated Care who are also responsible for 84 other locations

Contact Details:

    Address:
      Redmayne House
      Redmayne Close
      off Station Road
      Wigton
      CA7 9AF
      United Kingdom
    Telephone:
      01697349313
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-03-28
    Last Published 2017-08-25

Local Authority:

    Cumbria

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

2nd August 2017 - During a routine inspection pdf icon

Redmayne House is a care home for people who have a learning disability and is run by Community Integrated Care (CIC). The home is a purpose built bungalow with ensuite bedrooms that have been maintained and furnished to high standards. There are adapted bathing facilities for people with limited mobility. An adapted vehicle and large well-kept garden areas are available for people's use. It is located close to local amenities of Wigton.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

This inspection visit took place on 02 August 2017 and was announced.

The registered manager had systems to manage accidents and to maintain people’s safety and wellbeing. Care files of people who lived at Redmayne House contained risk assessments to guide staff to protect people from unsafe support in the home and when out in the community. Staff demonstrated a good awareness of reporting procedures if they suspected abuse or poor practice and had received appropriate training. One staff member said, “I have in the past had to use the procedures and was confident in what the process was.”

We found staff managed people’s medicines, with a safe and supportive approach. The provider ensured staff had up-to-date information, training and competency testing to underpin their skills and understanding of medication procedures. Staff confirmed that only trained personnel supported people with their medication.

We found recruitment checks were carried out to ensure suitable people were employed to work at Redmayne House. There were sufficient staff to meet people’s needs on duty at the time of the inspection visit. By talking with staff and looking at staff individual training records we found they had been appropriately trained and supported.

Care plans were in place detailing how people wished to be supported and how their independence would be encouraged. People who received support or where appropriate their relatives/advocates were involved in decisions and consented to their care.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Care records we looked at described people’s food preferences and any allergies. Staff were aware of people’s cultural and health needs in relation to their diet. This was a small home and with four people living at Redmayne House at the moment choices of meals were daily. One staff member said, “Today we are going out for lunch, we do it quite a lot.”

We found people had access to health and social care professionals and their healthcare needs were met.

Relatives we spoke with told us staff and the registered manager had a caring, respectful and supportive manner. For example one relative said, “Exceptional caring attitude of all the staff.”

The registered manager had a complaints procedure which was made available to people on their admission to the home and their relatives. No complaints had been received. Relatives told us they were aware of who to talk with if they had any concerns.

The provider and registered manager used a variety of methods to assess and monitor the quality of the service. These included regular audits, staff handover meetings and relative/resident surveys to seek their views about the service provided. In addition any suggestions or ideas to improve the quality of care for people were implemented. This was confirmed by talking with staff, relatives and records we looked at.

27th March 2015 - During a routine inspection pdf icon

This inspection took place on the 27th of March 2015 and was unannounced.

Redmayne House is located a short walk from the town centre of Wigton. The service provides support for up to six people with a learning disability who have complex needs and limited verbal communication.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had sufficient appropriately recruited staff available to support people.

The staff knew how to identify abuse and how to report their concerns.

The service had carried out risk assessments to ensure that they identified potential hazards and protected people from harm.

Medicines were ordered, stored, administered and disposed of correctly.

Staff had been trained to an appropriate standard and met regularly with their manager for supervision.

People received a healthy and nutritious diet that was based on an assessment of their nutritional needs.

Staff spoke with people in a warm and friendly manner and treated them with dignity and respect.

Staff had worked hard to ensure that the service and those who used it were involved with, and felt part of the local community.

Care plans were written in a straightforward manner and based on thorough assessments. They contained sufficient information to enable people to be supported correctly.

The registered manager promoted a positive culture that was open, inclusive and empowering. The provider had systems in place to ensure the delivery of good quality care.

10th May 2013 - During a routine inspection pdf icon

When we visited there were six people living in the home. One person was out all day at a day centre, while two other people went out for an afternoon drive and a cup of tea. The people we met on the day had no verbal communication. However, we observed lively and positive interactions between staff and people in the home which made for a relaxed and friendly atmosphere. From these observations, and by looking at records, we could see that staff were well trained and supported to offer care and support to people in a skilled and sensitive manner. We judged that people were leading interesting lives of their choosing and were being supported to stay healthy and well.

We managed to speak to a relative who said that they couldn’t be more happy with the care given by the home. They told us, “My son receives really good care with his health needs being carefully managed and he has a really good social life, and he and the other people here lead really full lives.”

Staff had developed good working relationships with health and social care professionals to ensure people had access to a full range of services to promote people’s physical and mental well being.

We saw that there were effective managerial systems in place to monitor that people living at the home received a good standard of care and support, including robust methods of record keeping.

20th June 2012 - During a routine inspection pdf icon

On the day we visited there were five people living in the home. Two people were out at a day service and the other three were at home. Across the day these three people chose to spend their time in different ways; one went out for their lunch; another was assisting staff with some daily chores, and the other was relaxing listening to talking books.

Those we saw at home could not verbally communicate with us, and we used non-verbal communication and observed body language to help us come to a judgement about how people felt about the home and the care they received.

We observed people having plenty of positive interactions with staff. Both staff and residents enjoyed each others company and there was a relaxed and homely atmosphere.

 

 

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