We spoke with three patients at Refine Specialist Dental Care. Patients were referred by their own dentist to the service if they needed specialist treatment, such as orthodontic treatment or minor oral surgery. Patients were positive about the service. They said they had been made welcome when they arrived. Patients told us, “They’ve explained everything”, and, “The nurses are very good”.

People told us their treatment had been explained to them and we saw records that confirmed this.

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare. We found that people’s medical and dental history was recorded and taken into account in planning their treatment. We saw that there were suitable arrangements in place to deal with foreseeable emergencies.

People were cared for in a clean and hygienic environment. There were appropriate policies, procedures and systems in place to reduce the risk and spread of infection.

We found that staff received appropriate induction and training and were supported in their continuing professional development.

We saw that complaints were promptly and appropriately dealt with.