Registered Offices PrimaryCare-Scanning Ltd, 27 Samsome Walk, Worcester.Registered Offices PrimaryCare-Scanning Ltd in 27 Samsome Walk, Worcester is a Diagnosis/screening specialising in the provision of services relating to diagnostic and screening procedures and services for everyone. The last inspection date here was 6th December 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
3rd October 2018 - During a routine inspection
Registered Offices Primary Care Scanning Limited is operated by Primary Care Scanning (PCS) Limited. The service provides rapid routine diagnostic ultrasound services for general practices within primary care settings in Worcestershire. Its focus is abdominal and gynaecological examinations. PCS Limited was established in 2006 and following a business case and tendering process: it was initially commissioned by Worcestershire Primary Care Trust to provide a routine ultrasound service for adult patients aged 18 years and above in Worcestershire. A rolling NHS standard contract for community services had been in place since 2009 and is managed by the Clinical Commissioning Group. The service does not have or own a physical location or mobile transport facility and provides out of clinical examination rooms in individual GP Practices. The service operates five days a week between the hours of 9am and 5pm.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
We inspected this service using our comprehensive inspection methodology. We carried out a short notice announced inspection on 3 October 2018. This was the second inspection since registration. Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
The service provided was diagnostic and screening procedures.
Services we rate
We previously did not have the authority to rate this service as legislation had not previously applied to all types of independent services, which meant that some providers had been inspected, but not rated. The department of Health had amended the performance assessment regulations to enable CQC rate almost all independent healthcare providers. We rated it as good overall.
We found the following areas of good practice:
However, we found areas of practice that the service needed to improve:
Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Amanda Stanford
Deputy Chief Inspector of Hospitals (Central)
31st January 2014 - During a routine inspection
During this inspection we spoke with the registered manager who was also the sonographer (person responsible for completing ultra sound scans) for people who used the service. This inspection was carried out at the provider’s office and we spoke with three people after the inspection about their experiences of the service they had received. People felt they were given enough information about their treatment options and what the treatment involved. People felt involved in the choice of treatments they required. One person said: “They are very confident, empathetic and professional”. People who used the service told us they were very happy with the quality of the information, care and treatment they received. One person we spoke with said: “I would score them 100% at least, higher if I could”. Another person we spoke with told us that they: “Had all the answers to my questions”. We saw that the provider had made suitable arrangements to ensure that people who used the service were safeguarded against the risks of abuse. The provider had systems of audits in place to enable them to monitor the quality of the service that people received. We looked at the complaints that had been received by the provider. We found these complaints had been responded to in line with the provider’s own policies and people had been satisfied with their response.
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