About the service:

Respite Centre for People with Learning Disabilities is a residential unit which offers short breaks to people with learning disabilities.

A similar service was previously managed by the same provider at the same address. However, this is a new service and offers up to four respite places for people with learning disabilities and/or autism. The service is on the ground floor of the building in a residential area and is in keeping with other houses and flats on the estate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways:

¿ People received a service that was safe, effective, caring, responsive and well led.

¿ The service had the characteristics of a good service in all areas.

¿ People told us they felt safe when they stayed at the respite centre.

¿ People’s needs were met by suitable numbers of staff who knew them well.

¿ People brought their medicines in with them when they started their stay and staff supported them to take medicines safely.

¿ People were protected from the risk of infection.

¿ People received the necessary support to eat and drink and meals were tailored to individual preferences.

¿ People were treated with kindness, respect and compassion.

¿ People’s privacy and dignity was respected.

¿ People received personalised care which was responsive to their individual needs.

¿ Everyone we spoke with told us the activities were good.

¿ People had support plans in place which covered a range of information about people’s social histories, preferences and support needs.

¿ The provider had a complaints procedure in place.

¿ The registered manager and deputy manager sought and listened to people’s views and action was taken to incorporate their ideas

Rating at last inspection:

This was the first inspection of this service.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.