We used a number of different methods to help us reach a judgement on this service. These included talking with four patients who used the service, three members of the staff team, three dentists, one of who was also the registered provider and the practice manager. We also looked at records. These included treatment plans, records of meetings and information about how the service operated. We looked at information from surveys and audits undertaken by the provider to assess the quality of the service. We also observed dental care being provided to one patient.

We found that the practice was well managed, clean and organised in a way which kept patients at the centre of the way they operated.

Patients told us they received the treatment they wanted in an efficient and organised way. They said they were involved in decision making about their treatment and were able to express their views about the service provided.

We spoke to one patient who told us, "They do a good job. It's easy to get an appointment and you are not kept waiting long when you get here."

Patients said they always found the environment to be clean and tidy. They told us staff wore the right protective equipment when treating them, such as eye protection, gloves and masks. We saw that the practice had a robust infection control policy and that staff were proactive in implementing it.

The provider and an effective system in place to monitor and improve the service provided to patients.