This inspection took place on 22 December 2016 and was announced. Revelation 22 Care provides personal care to older people and people with physical disabilities in their own homes. At the time of the inspection there were three people receiving support from the service. This was the agency’s first inspection since registration.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. Staff had a good understanding of how to protect people from harm and knew how to report any concerns about people’s safety and well-being. Risks were assessed and managed by staff who used detailed guidance gathered at assessment to protect people from avoidable harm. People received support from a consistent staff team. The provider carried out recruitment checks to ensure staff employed were suitable to work with people. People received their medicines as prescribed.

People were supported by staff who had the skills and knowledge required to meet their needs. Staff received support from the registered manager who worked alongside them to offer practical support. People were asked for their consent before care was provided and people were supported to make their own decisions. People received food and drink they were happy with which helped them maintain their health. People were supported to access healthcare service when required.

People were supported by staff who were friendly and caring. People received support from staff who understood their cultural needs and provided tailored support to suit each individual. Staff supported people in a dignified way, by respecting their wishes and feelings and promoting people’s independence in a caring supportive way.

People and their relatives had contributed to the assessment and planning of their care and support. People received care that met their individual needs and preference and staff had a good knowledge of their likes and dislikes. People knew who to contact if they were unhappy about the service they received and the provider had systems in place to encourage feedback and manage complaints.

People and their relatives were happy with the service they received. People and staff felt the service was well managed. Staff received support from the provider which helped them in their role. People, relatives and staff were asked for their views on the service they received. There were systems in place to monitor the quality of care people received and these were used to drive improvement.