One patient who used the service told us: "The staff here are very friendly. They explain exactly what is happening, they also provide you with the dental plan of the treatment which also provides oral hygiene advice". Another patient said "I fully understand the treatments and options offered. The staff are wonderful".

One patient told us: "I find it very friendly, very clean and very accommodating with appointments. I have no concerns with the standard of service, it is very professional". Another patient said; "The staff are very good, friendly and professional. I would recommend this place".

Treatments were undertaken in an environment which was modern, clean and maintained to a high standard. There were detailed infection control policies and procedures in place such as hand hygiene, blood spillage and reprocessing of dental instruments.

We looked at six staff files and found that they evidenced that staff had received appropriate training to undertake their roles and responsibilities and also maintain their continued professional development (CPD).

We saw evidence that regular audits were taking place to monitor quality, these included infection control, x-ray and a waste disposal audit.