This comprehensive inspection took place on 26 April 2017 and was unannounced. We last inspected Richmond Park in August 2015. At that inspection we found six breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and a breach of the Care Quality Commission (Registration) Regulations 2009. At this inspection we found that the provider had complied with the requirement notices in relation to all of those breaches.

Richmond Park is a care home offering accommodation and care for up to 29 older people. The home is situated close to the centre of Workington. Accommodation is provided over two floors and there are several communal, dining and small kitchen areas. The home has undergone a significant refurbishment programme since the last inspection. The décor, furnishing and facilitates have been significantly improved and modernised in a manner that is supportive of people who may be living with dementia. There is an accessible and secure garden with seating areas.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During this inspection we found that the improvements we asked the provider to make in August 2015 to improve the service had been made. We also saw that significant work had taken place since our last inspection to improve the quality and safety of the service.

Where safeguarding concerns or incidents had occurred these had been reported by the registered manager to the appropriate authorities and we could see records of the actions taken by the home to protect people.

Medicines were being administered and recorded appropriately and were being kept safely.

During the inspection there were sufficient numbers of suitable staff to meet people’s needs and the provider was in the process of recruiting more staff. Staff had completed a variety of training that enabled them to improve their knowledge in order to deliver care and treatment safely.

People’s rights were protected. The staff team were knowledgeable about their responsibilities under the Mental Capacity Act 2005. People were only deprived of their liberty if this had been authorised by the appropriate body or where applications had been made to and was required to maintain their safety and welfare.

People were supported to maintain good health and appropriate referrals to other healthcare professionals were being made.

We observed that staff treated people with respect and displayed caring and meaningful interactions with them. We observed people’s dignity and privacy were actively promoted by the staff supporting them. People living in and visiting the home spoke highly of the staff and told us they were very happy with their care and support.

There was a clear management structure in place and staff told us they were happy with the level of support they received.

The provider had been responsive in improving systems of recording information about people’s needs and the planning of their care. Records had been reviewed to ensure accurate details about the changing needs of people were available to the staff looking after them

People living in the home were supported to access activities and pass times of their choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Auditing and quality monitoring systems were in place that allowed the service to demonstrate effectively the safety and quality of the home.