We spoke with three people to find out their opinions of the service they received. One person said, “It’s always good, everyone is lovely and really professional.”

People told us they were involved in planning their treatment and they were given information and possible treatment options.

We found that care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

We saw that the provider had a safeguarding policy in place which detailed the actions to be taken should staff have concerns about care, or a safeguarding matter had arisen. One staff member said, “The owner really knows about safeguarding so I would go to him but we’ve all had the training and we’ve had to use it recently. It’s not a nice situation but the training explains why it’s important.”

Appropriate checks were undertaken before staff began work.

We confirmed the provider had detailed and effective quality monitoring processes in place.