About the service:

Ridgway is a residential care home that can provide residential care for up to 35 older people including people living with dementia, physical disabilities and sensory impairments. At the time of inspection 28 people were using the service.

People’s experience of using this service:

¿ People told us they felt safe.

¿ The provider followed safe staff recruitment procedures. Records confirmed that Disclosure and Barring Service (DBS) checks were completed before staff started employment, however, some staff had not had an DBS update for over 10 years. Staff did complete an annual form confirming they had no criminal convictions.

¿ People were at the centre of everything the staff did and were consulted about all aspects of their care.

¿ People told us staff were always available to meet their needs.

¿ Staff received suitable training to understand their roles and responsibilities and gain skills to complete their job.

¿ People had risk assessments in place. Each person’s risks had been identified and had appropriate guidance to staff about how to safely manage people’s risks.

¿ People and their relatives told us they received their medicines appropriately, staff were trained in medicines management and had their competency to administer medicines assessed before they were able to administer people their medicines.

¿ People’s care needs were assessed before they moved into the service, to ensure that effective care could be delivered to them.

¿ People's diverse needs were detailed in their care plans. This included support required in relation to their culture, language, religion, lifestyle choices, health and diet, this meant staff had a good knowledge of each person, and their preferences.

¿ Staff were aware when people had dietary concerns and monitored and supported people to have those needs met.

¿ There were regular resident meetings held to discuss any changes, concerns or information sharing.

¿ Staff told us they received good support from the management team.

¿ People and relatives were confident in raising concerns. Where people had raised a concern or complaint they told us it had been dealt with to their satisfaction.

¿ The provider ensured they met the regulatory requirement to be open and transparent with people using the service when things went wrong by liaising with people and their families and involving them in investigations.

Rating at last inspection:

This was the first inspection of the service since their registration on 19 April 2018 with the Care Quality Commission.

Why we inspected:

This was a planned inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk