People using the service we spoke with were very happy with the service. For example, one person said: “I’ve moved away from the area, but wouldn’t risk trying somewhere else. I like the people. The dentist is excellent.” Another person told us: “My [relative] doesn’t like any of the other [local dental practices].” People told us staff were courteous and respected confidentiality, and that they felt comfortable and safe while receiving treatment. They told us they had no concerns about the cleanliness of the practice. Most people we spoke with told us their dentist was running a little late, but that they were not kept waiting too long as a rule.

We found people using the service were involved in decisions about their care and were treated with dignity and respect. They experienced treatment and care that met their needs and were protected from the risk of infection. Safeguards were in place to protect people from abuse and the provider had a system in place for monitoring the quality of service people received.