We spoke with three people who used the service. They were very satisfied with the treatment they had received. They told us they were given options about their orthodontic treatment when they visited the dentist and that the dentist explained different treatment options that were available and what it entailed.

People told us the service had been professional, reliable and friendly and that they felt the orthodontic dentists, therapist and dental nurses were skilled. We observed good rapport between the people who used the service and staff.

People told us they had signed documentation to give their consent to treatment and that staff checked peoples' medical histories and medication. People told us they found the surgery to be clean and hygienic and that staff had high standards of cleanliness and infection control. When we looked around the practice we saw evidence that the premises were kept clean. We also saw evidence of effective infection control systems in place.

We also saw evidence that all staff had been professionally trained to the level their positions required. We also saw that they had completed training in other appropriate courses. We saw evidence that there was a quality assurance system in place that informed the future performance of the service.