This practice is rated as Good overall. This was the first inspection of this GP practice under this registered provider.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at RK Medical Practice

on 24 October 2018. The GP registration with the CQC for the provision of this service was completed in February 2018.

This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• Patient feedback on the quality of care and treatment they received was positive.
• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice was actively implementing initiatives to improve patient attendance at their long-term health care condition reviews. The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Feedback from some patients indicated that the reception team were not always helpful.
• Thirty-eight comment cards we received spoke positively about the practice. Four comments cards indicated they found the appointment system difficult to access. Patients told us they could get an urgent appointment when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Implement quality improvement initiatives to further improve patient outcomes.
• Undertake an annual review of significant events and complaints to identify themes.
• Maintain logs of actions undertaken in response to patient safety alerts and the verbal feedback given to patients in response to their complaint.
• Establish a programme of clinical audit and re-audit including antibiotic prescribing.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.