We did not meet people who use the service during the visit. We viewed some of the satisfaction questionnaires that people had completed and found that all of the comments were positive.

Comments included ”[the service is] always flexible and able to offer what I want” , “Everyone took such good care of me” and “I felt in control of what was going to happen”.

We did not meet people who use the service during the visit. We viewed some of the satisfaction questionnaires that people had completed and all of the comments were positive.

People said the information provided to them about the service, the consultation and the monitoring treatment were “very good”.

Other comments included people saying that they “were able to explain their feelings” to the doctor and they had not felt ‘rushed’.

We found during the visit that there was a lack of checks and audits on infection control, medication and the disposal of instruments used during procedures.

The provider had also not obtained detailed recruitment information on the staff working at the service.

We previously inspected Roberts House on 6 February 2013 and 12 February 2013 and found the provider was not meeting the essential standards in respect of requirements relating to workers and supporting workers. The provider sent us an action plan on how they would improve. During our inspection on 19 June 2013 the provider had updated staff files with an employment history, written references and insurance certificates. The provider had obtained qualification certificates and professional development records for all medical staff.

People who use the service had their treatment needs assessed and a treatment plan was developed to ensure people received safe and effective treatment. Treatment was provided in a clean and hygienic environment and the provider had implemented infection control audits.

During our visit to Roberts House on 19 June and 26 June 2013 we did not talk with people who use the service. During our inspection there were no scheduled appointments. However, we looked at provider questionnaires which had been completed by people. These informed us that overall people had received a satisfactory treatment experience at Roberts House.