We spoke with some people who had received treatment on the day of our inspection. Each person told us they had been with the surgery for several years and they were very happy with the treatment they received. One person told us "I am in good hands" when asked about the staff. Each person told us they had been provided with enough information to enable them to make an informed choice and that their privacy and dignity had been maintained. They also said they were always clear about any relevant costs before their treatment took place. People said they felt the surgery was always clean, that staff wore the appropriate protective equipment, and that they were always able to get an appointment relatively easily.

We found people were involved in their treatments and enabled to make choices. People were also provided with appropriate information and their privacy and dignity was maintained. We found people received treatment after an examination of their needs and their medical history was always checked to ensure their safety. The provider had appropriate arrangements in place to deal with emergencies. We found the surgery was clean and effective procedures were in place to reduce the risk of the spread of infection. The provider supported staff through appropriate induction, training, support and appraisal and we found appropriate records were maintained, stored and retained as necessary.