This unannounced inspection took place on 13 June 2017. This residential care home is registered to provide accommodation and personal care for up to eight people and at the time of our inspection there were eight people living at the home. The inspection in June 2015 rated the service as Good. At this inspection we found that the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care. Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People developed positive relationships with the staff who were caring and treated people with respect, kindness and courtesy. People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had effective systems in place to manage any complaints that they may receive.

The service had a positive ethos and an open culture. The registered manager was a visible role model in the home. People and their relatives told us that they had confidence in the manager’s ability to provide consistently high quality managerial oversight and leadership to the home.

This unannounced inspection took place on 15 June 2015. The home provides support for up to eight older people. At the time of the inspection there were seven people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe in the home. Staff understood the need to protect people from harm and abuse and knew what action they should take if they had any concerns. Staffing levels ensured that people received the support they required at the times they needed. We observed that on the day of our inspection there were sufficient staff on duty. The recruitment practice protected people from being cared for by staff that were unsuitable to work at the home.

Care records contained risk assessments to protect people from identified risks and help to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.

People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.

People were actively involved in decision about their care and support needs There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). People felt safe and there were clear lines of reporting safeguarding concerns to appropriate agencies and staff were knowledgeable about safeguarding adults.

Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their care. People participated in a range of activities both in the home and in the community and received the support they needed to help them do this. People were able to choose where they spent their time and what they did.

Staff had good relationships with the people who lived at the home. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary. The registered manager was visible and accessible. Staff and people living in the home were confident that issues would be addressed and that any concerns they had would be listened to.

We spoke with three people that lived at Rose Cottage and four visitors. They told us that they loved the homely atmosphere in the home. One person said, ‘’I have lived here for a long time. I love this place as it is very comfortable and I treat it like my own home. I am going to have a little rest in my room now and will be out later in the garden enjoying the sun.’’ A visitor we spoke with said, ‘’My relative loves it here and we are really pleased we chose this home. They go that extra mile to make sure everybody is happy.’’

People that used the service told us that they had been treated with respect and their privacy and dignity had been maintained by staff when they received care. On visitor we spoke with said, ‘’They always knock on the door before they enter and they are always polite.''

We found that care plans took account of people's individual needs and promoted their independence. The care plans were based on people's assessed needs and provided clear guidance to staff about the care people needed.

On this inspection we spoke with two people who were able to comment on their care. They told us that they loved living at Rose Cottage as it was very homely and gave good care. One person told us ‘’I love the food here’’ We also spoke with three relatives. Relatives we spoke with were very positive about the home and the care provided. One relative said ‘’this is a lovely place’’ and another said this place is like ‘’home from home’’ for my mother.

We found that care plans took account of people’s individual needs and promoted their independence. The care plans were based on people's assessed needs and provided clear guidance to staff about the care people needed. People were supported in promoting their independence and community involvement.

We found that people were treated with dignity and respect and staff took time to listen to people. There were competent staff to support people well. People we spoke with said that staff respected them and they felt safe at all times.