About the service

Roseville Care Centre is a care home which provides nursing and residential care for up to 103 people. Care is primarily provided for older people, some of whom are living with a dementia or related condition. At the time of this inspection there were 96 people using the service.

The service accommodates people across five separate units. Each unit has their own communal lounge, dining facilities and bathing facilities.

People’s experience of using this service and what we found

Medicines were not always managed safely. The providers auditing of medicines was not robust as this had not identified the issues we found at the inspection.

People and relatives were positive about the caring nature of staff and the service they received. Comments included, “The staff are all very thoughtful. I’m very happy here” and “I am very well looked after and supported by kind staff.”

There were enough staff employed and on duty at any one time to meet the needs of people. The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff.

Accidents and incidents were recorded and analysed, and risk assessments were in place. The registered manager and staff understood their responsibilities about safeguarding.

Staff had the skills and knowledge to deliver care and support in a person-centred way. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice. At the time of the inspection work was ongoing to strengthen their documentation relating to mental capacity to ensure that records evidenced how staff were following the principles of the Mental Capacity Act 2005.

People told us their privacy and dignity were respected and their independence encouraged. People were able to participate in a range of activities if they chose to do so.

The provider was open and approachable which enabled people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with staff or the registered manager.

The provider monitored quality, acted quickly when change was required, sought people's views and planned ongoing improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first rated inspection of an already established service with a new legal entity.

Why we inspected

This was a planned inspection.