About the service:

Royal Park is a care home that provides both short and long-term placements for up to 18 people with needs related to neurological conditions, a brain or spinal injury as well as artificial ventilation and tracheostomies. At the time of the inspection 15 people were living at the home and two people were in hospital. On site therapists and care staff work together to help support people’s recovery and maximise their independence.

People’s experience of using this service:

People felt safe living at Royal Park. Although the registered manager was seen as approachable, very supportive and promoting effective oversight of quality and practice, staff provided mixed reviews about the registered manager’s management style when engaging with them around the home. We raised this with both the regional manager and registered manager during the inspection. They both understood the potential impact this could have on staff and the atmosphere at the home. They provided assurances that they were actively working to address this issue.

Staff understood how to keep people safe from harm or abuse and understood their responsibility to raise concerns if they were to witness poor or abusive practice.

People were supported by care staff, nurses and on-site therapists who worked well as a team and demonstrated a good understanding of how to meet people’s individual rehabilitation needs and preferences. People’s desired outcomes were known, and the staff team worked alongside people, relevant community health and social care professionals and, where appropriate, their relatives to encourage them to achieve these.

People and relatives expressed confidence in the skills and competence of staff at the home. Staff received mandatory and specialist training to help them meet people’s diverse and complex needs.

People, relatives and professionals described the staff as kind, caring and attentive to people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s and staff members views were sought and used to help improve the service that people received and the environment in which people lived and worked.

The home worked in partnership with other agencies to support people well during their time at the home and when transitioning to alternative accommodation and/or care.

Rating at last inspection:

There have not been any published ratings or inspections against this location as it was registered with the CQC in June 2018.

Why we inspected:

This inspection was a scheduled inspection based on the date the service first registered with us.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk