This was the first time we had inspected at this practice. We spoke with four people and asked them about their experience of treatment at the practice. We also spoke with the senior dentist and their staff about working at the practice.

People that used the practice told us that they were supported to be involved in all aspects of their treatment. Everyone told us that they were recommend the practice to other people. One person told us, “I am a very difficult patient and would not be here if they were not any good.”

People received care and treatment that was planned to meet their needs. All consultations were recorded and any change in people’s health needs taken into account when planning any treatment. People we spoke with told us that appointments were easy to book and that they could access emergency appointments the same day. One person told us about how flexible the practice had been to help arrange an appointment at short notice. They said, “It is all good and not missed work.”

The practice had procedures in place to provide a safe environment of care. There were effective staff recruitment processes in place. There were systems and procedures in place to ensure that the practice was kept clean and that all dental instruments used were thoroughly cleaned and sterilised between each use.