Following our inspection of the service we spoke with four people by telephone who had received treatment at the practice on the day of our visit.

All the people we spoke with were very complimentary about the service and treatment they had received at S I McKenzie & Associates Dental Practice and would recommend the practice to family and friends. Comments included: "They are always friendly and efficient, fantastic. My dentist has a wonderful bedside manner and always goes out of their way to make you comfortable” and “I have been going to this dentist for many years and I have always received an excellent service from everybody.” We were told that the staff were very nice and accommodating.

Everybody told us they were always provided with information about their treatment in a way that they could understand and this included treatment options and related costs. They all felt very involved in their treatment.

We found that the surgery was clean and tidy and that staff understood the cleaning procedures to be followed. We saw that there were effective systems in place to reduce the risk and spread of cross infection.

We found that the staff were appropriately trained and supported and that the provider had systems in place to ensure the quality and safety of the service delivered.