About the service:

Sancroft Community Care limited-Sancroft Hall is a residential care home that provides accommodation and personal care for up to 62 older people some of whom live with dementia. The service was provided in six ‘houses’ within the care home. Two of the houses accommodated Asian older people. At the time of the inspection 56 people were using the service.

People’s experience of using this service:

People told us they felt safe and staff were kind. Engagement between staff and people using the service was caring and respectful. Staff provided people with personalised care that met their needs and preferences.

People's care and support plans were up to date and personalised. They included details about people’s individual needs and guidance for staff to follow to make sure people received the care that they needed and wanted.

Staff were caring and treated people with dignity. People’s differences including cultural and religious needs were understood and respected by staff.

People were supported to maintain good health and to eat and drink well. People were supported to access healthcare services.

People’s independence was promoted and supported by staff. Staff recognised and respected people’s abilities. People were supported to access the local community and to carry out everyday living tasks independently.

Staff knew what their responsibilities were in relation to keeping people safe. Staff knew how to recognise and report any concerns they had about people's welfare and how to protect them from abuse.

Risks to people's health and wellbeing were assessed and regularly reviewed. Staff took

action to minimise these risks and keep people safe.

Arrangements were in place to ensure that people received their prescribed medicines safely.

The provider recruited staff carefully to ensure that staff were suitable for their role. Staffing numbers and skill mix were flexible and decided by evaluation of people’s needs.

Staff had the skills and knowledge to provide people with the care and support that they needed. They received the training and support that they needed to enable them to carry out their roles and responsibilities.

Staff understood the importance to people of social interaction. People had opportunities to participate in a range of social and leisure activities. People were supported to have the relationships that they wanted with family and friends.

People were supported to have choice in their daily lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home was clean and safely maintained.

The registered manager showed effective leadership and the home was well run. Staff felt supported. Systems were in place to assess and monitor the quality and delivery of care to people and drive improvement.

Rating at last inspection: This is the first inspection of the service since the new provider registered with us in February 2018.

Why we inspected: This was a scheduled planned comprehensive inspection.

Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk