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Sanctuary Supported Living (Oleander House), Ketley, Telford.

Sanctuary Supported Living (Oleander House) in Ketley, Telford is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 10th December 2019

Sanctuary Supported Living (Oleander House) is managed by Sanctuary Home Care Limited who are also responsible for 62 other locations

Contact Details:

    Address:
      Sanctuary Supported Living (Oleander House)
      Ketley Park Road
      Ketley
      Telford
      TF1 5FJ
      United Kingdom
    Telephone:
      07442530592

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-12-10
    Last Published 2017-05-27

Local Authority:

    Telford and Wrekin

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

2nd May 2017 - During a routine inspection pdf icon

Our inspection took place on 2 and 3 May 2017 and was announced. This was the locations first inspection since they registered with us.

Oleander House provides personal care to people with a learning disability, Physical disability or mental health difficulties within a supported living environment. At the time of our inspection the service was providing the regulated activity of personal care to 11 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe. Staff knew how to recognise the signs of potential abuse and how to report it. People were supported by sufficient numbers of staff who had been recruited safely. Risks to people’s health, safety and well-being were identified and managed. Staff understood how care and support should be provided in order to keep people safe. The provider had systems in place to ensure medicines were managed safely.

People were supported by staff that had the skills, knowledge and support to provide effective care. People consented to their care and support and the provider was appropriately applying the principles of the Mental Capacity Act to ensure people’s rights were protected. People were supported to eat and drink sufficient amounts to maintain their health and were provided with choices. People had access to healthcare professionals when required and were supported to maintain good health.

People were supported by staff who were caring and treated people with kindness and respect. People’s individual needs and preferences were understood and met by staff and people were involved as much as possible in making decisions about how their care and support was provided. The service was responsive to people’s specific needs and preferences. Staff supported people in a way that maintained their privacy and dignity and promoted their independence. People were supported to maintain relationships that were important to them.

People knew how to raise a concern or complaint and the provider had a complaints process to effectively manage complaints. We saw complaints were used to make improvements to the service.

The registered manager had effective systems in place to monitor the quality and consistency of the care provided. People and staff were encouraged to give feedback on the service and information from audits, surveys and quality checks was being used to drive improvement. Staff felt supported in their roles and understood their responsibilities. The registered manager was appropriately notifying us of events they are required to do so by law, such as allegations of abuse.

 

 

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