During our visit to Sandy DentalCare on 17 December 2012 we spoke with two people who waiting to see one of the dentists working that day. We also looked at a variety of comments made by people as part of the centres quality surveys. On the whole the comments were all very positive and where concerns had been identified these had been addressed immediately. One person said, “I am very happy with this dentist and have no problems. If I did I would soon complain to someone.”

We spoke with people who told us they felt involved in their treatment. Another person said, “The dentist knows me well and knows when I need them to stop for while”. The records that we looked at and the conversations we had with people confirmed that treatment options were discussed with the people using the service and notes were made about their preferences.

Despite the building work being undertaken all areas of the service were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.

The staff had sufficient training to undertake their roles and we saw that staff had been given particular responsibilities within the service, for example Infection control lead so that they were a champion for this area.