Seacroft Green Care Village is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Seacroft Green Care Village accommodates up to 76 people across four separate units, each of which have separate adapted facilities. One of the units specialises in providing care to people living with dementia. At the time of our inspection 46 people were using the service.

This first comprehensive rated inspection of Seacroft Green Care Village took place on 19 and 20 February 2018 and was unannounced. We found the overall rating for this service to be ‘Requires Improvement’. The rating is based on an aggregation of the ratings awarded for all 5 key questions.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Medicines were not always managed safely and we found areas of concern. These issues included gaps on room temperature monitoring charts, a lack of guidance for staff with regard to the application of topical medicines, items which were no longer in use had not been disposed of. The quality systems in place for monitoring medicines management had not identified these issues.

People's feedback about the food at the home was mostly negative. Although people enjoyed the home made food and snacks at the home, we received a number of negative comments relating to the frozen meals people were served for lunch and their evening meal. The provider had listened to people's concerns and was committed to making improvements for people. We have made a recommendation about this.

The design and adaptation of the home met people's needs on the whole. However, the addition of appropriate signage on the unit for people living with dementia should be considered by the provider. We have made a recommendation about this.

All the people we spoke with said they felt safe at Seacroft Green Care Village. Staff supported people to be as independent as they wanted to be and protected them from risks to their safety. Staff were trained in protecting people from abuse and understood their responsibilities to keep people safe.

There were enough staff to keep people safe and to support them with activities. The provider's recruitment procedures ensured that only staff suited to work at the service were employed.

The premises were clean and hygienic. Maintenance contracts were in place for premises and equipment and some regular safety checks were carried out. Staff practised effective infection control.

People's choices were respected and they were not restricted in any way. People spent their time the way they wanted. People were supported to have maximum choice about their daily routines and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The service ensured peoples human rights were protected and their cultural needs promoted. Staff completed a range of training to help ensure they had the skills and knowledge they needed to provide effective care. The registered manager and staff had a working knowledge of the Mental Capacity Act 2005 and understood the importance of people consenting to their care.

Most people told us the staff were caring and kind and that their privacy and dignity was respected at all times. We saw the registered manager had taken swift action when they had received negative feedback about staff's approach.

People experienced care and support that was planned to meet their needs. Care plans provided guidance to staff on people's care and support need