People that used the service told us that they were happy with the service provided.

They commented “They always tell me of any options available so that I can decide on the treatment I want to have”, "I am happy with the treatment provided”, “All of the staff are friendly and helpful” and “I have always been able to get an appointment at short notice when needed”.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes and where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

Care records showed that the patients were supported in a way that was individual to them and in accordance with their wishes. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were effective systems in place to reduce the risk and spread of infection.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

People had their comments and complaints listened to and acted on, without the fear that they would be penalised for making a complaint.