About the service: Supported Living South is a supported living service for people with learning disabilities and mental health needs operated by Sequence Care. At the time of this inspection 11 people were using the service.

In line with Registering the Right Support guidance, people were placed at the heart of the service, their views, opinions and wishes were sought and acted on to deliver person centred care tailored to their needs and aspirations. People had achieved excellent outcomes based on a robust care planning approach to meet their changed needs. People's independence was promoted and valued enabling people to maintain and develop skills and abilities to meet their desired outcomes.

•People using the service told us they felt safe. One person said, “Yes I do feel safe here.”

•There were appropriate adult safeguarding procedures in place to protect people from the risk of abuse.

•Risks were identified, and risk management plans were in place to manage these safely.

•Medicines were safely managed and staff followed appropriate infection control practices to prevent the spread of infections.

Accidents and incidents were appropriately managed and learning from this was disseminated to staff. •Sufficient numbers of suitably skilled staff were deployed to meet people's needs.

•Assessments were carried prior to people joining the service to ensure their needs could be met.

•Staff completed an induction when they started work and were supported through regular training and supervisions to ensure they performed their role effectively.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People were supported and encouraged to eat a healthy and well-balanced diet.

•People had access to healthcare professionals when required to maintain good health.

•The environment had been adapted to meet people's needs.

•People told us staff were caring and respected their privacy, dignity and promoted their independence.

•People were involved in making decisions about their daily care and support needs.

•Staff understood the Equality Act and supported people’s individual diverse needs if required.

•People were provided with information about the service when they joined in the form of a 'service user guide' so they were aware of the services and facilities on offer.

•Staff were knowledgeable about people's individual support needs to support recovery.

•People were involved in planning their care and support needs.

•People’s needs were regularly reviewed and updated following a change in care or support needs

•There was a variety of activities on for people to take part in if they chose to do so. Information was available to people in a range of formats to meet their communication needs if required.

•People were aware of the home’s complaints procedures and knew how to raise a complaint

•The service was not currently supporting people who were considered end of life, if they did this would be recorded in their support plans.

•There were effective systems in place to assess and monitor the quality of the service provided.

•Regular feedback was sought from people and staff about the service and acted upon if necessary.

•The provider worked in partnership with key organisations to ensure people's needs were planned and met and deliver an effective service.

•People were complimentary about the registered manager and said the service was managed well.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: This was a planned inspection in line with CQC regulations. We found the

service met the char