This announced inspection of Seva Care Supported Living Services took place on the 7 February 2018. This was the first inspection of the service. It was registered with us in March 2017.

Seva Care Supported Living Services is registered to provide people with personal care in their homes. This service provided care and support to people living in three ‘supported living’ settings, where people who have a learning disability or autistic spectrum disorder, sensory impairment and/or physical disability were supported to live as independently as possible. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission [CQC] does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Not everyone using Seva Care Supported Living Services received a regulated activity; CQC only inspected the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in place. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had a caring approach to their work and understood the importance of treating people with dignity and respect. Staff understood the importance of protecting people's privacy and dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to be fully involved in decisions about their care.

People received personalised care. People's care plans reflected people’s individual preferences and needs. They contained the information staff required to provide people with the care and support they needed in the way that they wanted.

Arrangements were in place to keep people safe. Staff understood how to safeguard the people they supported. People's individual needs and risks were identified and managed as part of their plan of care and support. Staff understood their responsibilities to manage risks and report concerns where there were any issues relating to people's safety or poor practise.

Arrangements were in place to ensure that complaints were responded to and addressed appropriately.

Staff were appropriately recruited, trained and supported to provide people with individualised care and support. Staff were positive about the support and training they received. The provider ensured staff had the skills and knowledge to meet people's needs.

Staff, people’s relatives and community professionals gave positive feedback about the management of the service. They told us the registered manager was approachable, communicated well and ensured people were provided with good quality care.

There were systems in place to regularly assess, monitor and improve the quality of the services provided for people.