During the visit, we spoke with the Principal Dentist, the Practice Manager, a dental nurse, a receptionist and five patients who used the service.

All the patients we spoke with told us the dentists always discussed their treatment options and any associated costs with them and they always gave written consent prior to receiving any treatment. They also said they were very happy with the services provided and would recommend the practice to other people. Comments included ‘I’m very happy with all of them’, ‘The practice is very clean and professional’, ‘The dentist is great with my children; very thorough’ and ‘Absolutely fantastic’.

Patients told us the practice always looked clean and tidy, staff used protective equipment such as gloves and masks and patients wore eye protectors and an apron during treatments. One person told us ‘It’s very clean and it always smells clean’.

The patients we spoke with told us the staff at the surgery were friendly, polite and respectful. They all told us that they had no concerns about the services they received and would speak to one of the senior dentists if they did.

The practice staff we spoke with told us they felt confident the service provided was good. Staff told us they received appropriate training to their role and they felt well-supported by their managers. Comments from the staff included ‘I absolutely love it’, ‘It’s a great team to work with’ and ‘It all seems to run smoothly’.