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Shay Lane Medical Centre - Kelman, Hale Barns, Altrincham.

Shay Lane Medical Centre - Kelman in Hale Barns, Altrincham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th May 2016

Shay Lane Medical Centre - Kelman is managed by Shay Lane Medical Centre - Kelman.

Contact Details:

    Address:
      Shay Lane Medical Centre - Kelman
      Shay Lane
      Hale Barns
      Altrincham
      WA15 8NZ
      United Kingdom
    Telephone:
      01619803835
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-05-13
    Last Published 2016-05-13

Local Authority:

    Trafford

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

24th March 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Shay Lane Medical Practice on 24 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed with the exception of checks for reception staff who were used as chaperones. However these had been identified and addressed before the inspection.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw an area of outstanding practice:

Learning arising out a significant event led to one of the GPs refining and developing the information templates used within the patient electronic system in order to minimise the same error arising again. Information was shared with neighbouring practices at a GP Forum within the Clinical Commissioning Group and feedback for the presentation was very positive. As a result of the presentation the new template has been adopted by the other practices minimising the error throughout the CCG.

The areas where the provider should make improvements are as follows :

  • Introduce a system to manage clinical and non-clinical meetings more effectively and record and disseminate information therefrom.

  • Install an emergency chord in the disabled toilet.

  • Introduce a Patient Participation Group who meet in person with the practice to reflect the views of the patient population.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

1st January 1970 - During an annual regulatory review

We reviewed the information available to us about Shay Lane Medical Centre - Kelman on 8 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

 

 

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