The Sheerness Dental Centre partnership, comprised of dental surgeons Dr Sanjay Chadha and Dr Mayuri Chadha. On the day of the visit we saw that the principal dentist, one dental nurse and the receptionist were working in the practice.

People were positive about the treatment received at Sheerness Dental practice. People’s comments included “I think the surgery is very nice, always clean and X is a lovely dentist. I could not wish for better”, “Everyone is very nice to me. I have got my smile back”, “Thank you for your patience and treatment” and “I have always been made to feel comfortable whilst visiting the surgery. The staff and the dentist are always polite and understanding. This I feel is an excellent dental centre”.

People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.

Staff at the practice, were given regular training and were given a professional appraisal of their work every year.

People were cared for in a clean, hygienic environment.

A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service.