During our visit we spoke with five people who were using the service and they all told us that they had been very happy with the service they had received. People told us staff had always been helpful, polite and respectful towards them. They said dentists had provided them with full explanations about their treatment including all the options and any fees. People also told us that dentists and dental nurses had put them at ease. One person said, “I have visited the practice for a long time and always found the service great”. Another person said, “It’s the best, I wouldn’t go anywhere else, they are all really nice and very helpful”.

People told us that they did not have to wait long for appointments and they had been able to get appointments at short notice, usually on the same day they called. They also told us that waiting times had been minimal and they had been advised of any likely delays at the point of booking in at reception.

People told us they had received thorough examinations and any treatment they had received had been explained, discussed and agreed with them and that they had always given consent to treatment prior to it being given.

We found that the practice was following strict procedures for cleanliness and infection control and they had carried out all the required checks on the environment and equipment used.

Staff had received training applicable to their role including dealing with emergencies and safeguarding adults and children.