This inspection took place on 1 and 7 June 2017 and was unannounced. This was the first rated inspection for this service after its change of location.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Shield recruitment cares for people in their own homes and provides support for people to access the community. At the time of this inspection they supported one person.

The risk to people's safety were reduced because staff could identify the different types of abuse, knew how to report concerns and had attended safeguarding adults training. Risk assessments had been completed in areas where people's safety could be at risk. People had the freedom to live their lives as they wanted to. Staff were recruited in a safe way. People told us there were enough staff to meet their needs and to keep them safe.

There had not been any accidents and incidents but staff and the registered manager were clear about the action to be taken following an accident or incident. Assessments of the risks associated with the environment where people lived were carried out.

People were supported by staff who had received an induction. Staff received training in the areas the provider deemed mandatory and they had specific training to enable them to meet people’s specialist needs. Staff told us they had not always received supervision and documents evidenced these meetings had not happened at regular intervals. We have made a recommendation about this. However staff felt supported and told us they were confident in approaching the registered manager with any concerns.

Staff ensured people were given choices about their support needs and day to day life. The registered manager was aware of the requirements under the Mental Capacity Act 2005 (MCA) and Deprivation of Liberties Safeguards (DoLS).

People were supported by staff who were kind and caring and treated them with respect and dignity. They were able to make decisions about their care and support needs. They were encouraged to plan and buy their own food and were supported to follow a healthy and balanced diet. People's day to day health needs were met by the staff and external professionals. Referrals to relevant health services were made where needed.

People's support records were person centred, included their preferences and focused on what was important to them. The records were reviewed in line with the agreement with the person. Staff had a good understanding of people and their needs.

People were encouraged to take part in activities that were important to them. People were provided with the information they needed, in a format they could understand, if they wished to make a complaint.

People and staff spoke highly of the registered manager. The registered manager understood their responsibilities. Staff and relatives were encouraged to contribute to the development of the service. Staff were encouraged to develop their roles.

There were a number of quality assurance processes in place that the registered manager used to regularly assess the quality and effectiveness of the support provided.