We found that the reception, waiting areas and surgeries were clean. There was a range of information leaflets and posters with information on treatments and oral hygiene.

The practice is situated on the first floor of premises in the shopping precinct of Droylsden. The surgery entrance was at the top of a flight of stairs and as such access for people who live with a disability was limited. Arrangements were in place to refer such patients to their sister practice in the Failsworth area of Manchester if needed.

We spoke with 4 patients during and after our visit, we were told: "Yes, absolutely fine no problems”. And: “I’ve been coming a long time; they must be doing something right”.

Treatment records were maintained in paper form. We saw that at every visit the patient was asked for an update of their medical status and any change was noted. We saw that emergency medical equipment was in place.

Decontamination processes were seen to be followed and hygiene procedures were adhered to by staff, to minimise the risk of cross infection.

We found that all staff had received suitable training and support in order to perform their role.

We saw that suitable checks were done in respect of equipment and cleaning schedules. Patient surveys were completed on a regular basis.