People we spoke with said they were very happy and satisfied with the service provided by the surgery. They said they always found the surgery to be clean whenever they visited. One person we spoke with said that they had been with the surgery for many years. They told us that they could always access appointments easily and as they travelled quite a distance this was very important to them. We were told by people that staff were always polite that they were given appropriate information and the procedures were always explained. Another person told us “excellent care and the staff are very kind”.

We found that there were suitable procedures for planning and delivery of care, staff were well supported and given training updates as required. There was appropriate guidance for staff on cleanliness and infection control and these procedures were followed. Records were stored securely and there were appropriate safeguarding measures in place.