We carried out an announced comprehensive inspection at Sidney House Surgery on 26th February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall with the key question responsive rated as requires improvement.

We rated the practice as good for providing safe, effective, caring and well led services because:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for responsive services overall and across all the population groups because:

• The practice achieved low patient satisfaction levels with regards to patients access as shown in the latest published National GP Patient Survey results.

The areas where the practice should make improvements are:

• Improve the identification of carers to enable this group of patients to access the care and support they need.
• Complete the actions identified on the most recent fire risk assessment audit.
• Monitor and make improvements to the QOF exception report rates for diabetes, COPD and mental health indicators.
• Continue to strengthen and monitor improvement relating to patient satisfaction.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice