This was Sidwell Dental Surgery’s first inspection since registering with the Care Quality Commission. During our inspection, we checked and were assured that people using the dental practice had access to examinations in private. We asked people how they were involved in their treatment planning and whether they were invited to give feedback about their experiences.

We spoke with two people receiving treatment on the day of our visit and following the visit we contacted, with their permission, some people who had attended the practice the week of our visit. We sent an email questionnaire to five people and received four responses. Those people expressed high levels of satisfaction with the practice. Comments included. ”They treat you like a member of their family.” ” I am asked for feedback regularly. I always let the dentist how grateful I am for the excellent treatment”. “I always feel safe at the dentist's surgery as the dentist is very reassuring.”

We met and spoke with all the surgery staff and checked the surgery records, including clinical notes for patients. Records were legible, accurate and complete. To protect people using the dental services, staff working at the practice were trained to recognise signs of patient abuse and knew how to report concerns to the relevant authorities. We toured the premises and were satisfied people received safe and effective treatment in a clean environment.

The provider met the five standards we inspected.