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Care Services

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SimplyOne Dental, Droylsden, Manchester.

SimplyOne Dental in Droylsden, Manchester is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd April 2019

SimplyOne Dental is managed by SimplyOne Dental Droylsden.

Contact Details:

    Address:
      SimplyOne Dental
      36 Queens Walk
      Droylsden
      Manchester
      M43 7AD
      United Kingdom
    Telephone:
      01613707213

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2019-04-23
    Last Published 2019-04-23

Local Authority:

    Tameside

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

19th February 2019 - During an inspection to make sure that the improvements required had been made pdf icon

We undertook a follow-up focused inspection of SimplyOne Dental on 19 February 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We undertook a comprehensive inspection of SimplyOne Dental on 29 June 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care in accordance with the relevant regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for SimplyOne Dental on our website www.cqc.org.uk.

When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.

As part of this inspection we asked:

  • Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 29 June 2018.

Background

SimplyOne Dental is in Droylesden and provides NHS and private treatment to adults and children.

The practice is on the first floor of a premises in a shopping precinct and is not currently accessible to people who use wheelchairs and those with pushchairs. Car parking spaces, including for blue badge holders, are available near the practice.

The dental team includes four dentists, five dental nurses, two receptionists, a business manager and a practice manager. The practice has eight treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at SimplyOne Dental was the principal dentist.

During the inspection we spoke with two dentists, the business manager and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday 9am to 6pm

Fridays 9am to 5pm

Saturday appointments were available by prior arrangement.

(At the time of the inspection, the practice was trialling later opening until 7pm on Thursdays).

Our key findings were:

  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.

  • The provider had thorough staff recruitment procedures.

  • The clinical staff provided patients’ care and treatment in line with current guidelines.

  • The provider had effective leadership and culture of continuous improvement.

  • The provider had systems to ensure that incidents were documented and investigated appropriately.

  • The practice stored and kept records of NHS prescriptions as described in current guidance.

  • Staff understood their responsibilities under the Mental Capacity Act 2005.

There were areas where the provider could make improvements. They should:

  • Review the practice's protocols for patient assessments and ensure they are in compliance with current legislation and take into account relevant nationally recognised evidence-based guidance. In particular, ensure that clinicians consistently record the recall interval, disease risk status and ensure treatment plans are provided to patients and signed before treatment is carried out.
29th June 2018 - During a routine inspection pdf icon

We carried out this announced inspection on 29 June 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. We planned the inspection in response to information of concern. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was not providing well-led care in accordance with the relevant regulations.

Background

SimplyOne Dental is in Droylesden and provides NHS and private treatment to adults and children.

The practice is in first floor premises in a shopping precinct and is not currently accessible to people who use wheelchairs and those with pushchairs. Car parking spaces, including for blue badge holders, are available near the practice.

The dental team includes three dentists, six dental nurses (one of whom is a trainee) a receptionist and a practice manager. The practice currently has two treatment rooms. A further six treatment rooms are under construction.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at SimplyOne Dental was the principal dentist.

During the inspection we spoke with two dentists, three dental nurses, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday 9am to 1pm and 2pm to 5.45pm

Friday 9am to 1pm and 2pm to 5pm

Our key findings were:

  • The areas of the practice in use appeared clean and well maintained.

  • The practice staff had infection control procedures which reflected published guidance.

  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.

  • Improvements were needed to the systems to identify and manage risk.

  • Improvements were needed to the arrangements for safeguarding training and processes to refer. Staff knew their responsibilities for safeguarding adults and children.

  • The practice had staff recruitment procedures. They followed these except for obtaining references.

  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.

  • The appointment system met patients’ needs.

  • The practice staff dealt with complaints positively and efficiently.

  • The practice staff had suitable information governance arrangements.

We identified regulations the provider was not meeting. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulations the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Review the practice’s protocols for the use of closed circuit television cameras taking into account the guidelines published by the Information Commissioner's Office (ICO).

  • Review staff training to ensure that all the staff have received training, to an appropriate level, in the safeguarding of children and vulnerable adults.

 

 

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