People expressed their views and were involved in making decisions about their care and treatment. Comments included "they listen and explain which is very important". People said they were treated with consideration and respect.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Comments included "they're excellent", "I would recommend anyone to come here" and "they know what they're doing here".

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. However, the provider should note that in order to minimise the risk and likelihood of abuse they must ensure all staff understand the aspects of the safeguarding process that are relevant to them.

People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean, hygienic environment.

People said they had not had cause to make a complaint about the service but if they had, they believed they would be taken seriously. One person said "if I wanted to make a complaint they would go a long way not to give me a reason to complain". However, the provider should note that a full record of the complaint, including the outcome should be noted to ensure that the complaint had been resolved, where possible, to the person's satisfaction.