We spoke to four people who were using the service. They all told us they were happy with the services received. One person said, “they’re very good, punctual and efficient.” Another person told us, “I’ve been impressed with them since day one. I’d recommend them.”

The risks and benefits of treatments were explained to people before they were asked to provide consent. People signed a consent form before beginning treatment. “They explained everything and answered every single question,” one person told us. Another person said, “I was worried about having surgery here but it was superb.” We found that people were given appropriate information about treatment options, and experienced care and treatment that met their needs and protected their rights.

We found that there was an effective complaints system available. Comments and complaints people made were responded to appropriately. There were also effective systems to regularly assess and monitor the quality of service that people receive. This included the use of a number of audit systems, and through regular surveys of people’s views on the service.

People we spoke with praised the capability of staff at the service. However, we found that recruitment procedures could not demonstrate that all appropriate information about each staff member was in place. This put people at unnecessary risk of being provided with care or treatment from a staff member who was not of good character.

Patients expressed satisfaction with the care and treatment provided and they indicated that their skin conditions had been treated. They made positive comments about staff and stated that staff behaved in a professional manner and had treated them with respect and dignity.

Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with the agreement and written consent of patients.

Staff we spoke to were knowledgeable regarding their roles and responsibilities. The staff records indicated that arrangements had been made to ensure that staff received the necessary essential training.

The premises were clean and well equipped. There was documented evidence that necessary maintenance checks had been carried out. There were arrangements in place for monitoring the quality of service provided and to ensure that feedback is obtained from patients regarding the service provided to them.

treatment provided and they indicated that their skin conditions had been appropriately attended to. They made positive comments about staff and stated that staff behaved in a professional manner and had treated them with respect and dignity.

Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with the agreement and written consent of patients.

Staff we spoke to were knowledgeable regarding their roles and responsibilities. The staff records indicated that arrangements had been made to ensure that staff receive the necessary essential training.

The premises were clean and well equipped. There was documented evidence that the necessary maintenance checks had been carried out. There were also arrangements in place for monitoring the quality of service provided and ensure that feedback is obtained from Patients expressed satisfaction with the care and treatment provided and they indicated that their skin conditions had been treated. They made positive comments about staff and stated that staff behaved in a professional manner and had treated them with respect and dignity.

Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with the agreement and written consent of patients.

Staff we spoke to were knowledgeable regarding their roles and responsibilities. The staff records indicated that arrangements had been made to ensure that staff received the necessary essential training.

The premises were clean and well equipped. There was documented evidence that necessary maintenance checks had been carried out. There were arrangements in place for monitoring the quality of service provided and to ensure that feedback is obtained from patients regarding the service provided to them.