When we visited the SK:N clinic we spoke with the manager, one nurse, two therapists and one person who used the service and had received treatment.

During our visit we found that people were provided with enough information to make informed choices about the treatment they received. The reception area was welcoming and staff were friendly.

There were robust systems and checking procedures in place to ensure people’s welfare and safety. Staff were all aware of the procedures and demonstrated in depth knowledge of them.

Medications were stored safely and securely and clear, accurate records were kept.

Robust systems were in place to ensure procedures were carried out regarding medicines.

Staff had the appropriate training and qualifications necessary to carry out their role and effective recruitment procedures were in place.

The complaints procedure was made available to people and complaints were fully investigated and responded to.

It was not possible to speak to people who used the service as no one had an appointment booked during the inspection. We found that the clinic sought feedback from clients via an electronic survey, and that any negative scores were followed up and resolved where appropriate.

Clients were informed about the levels of treatment and costs available, and provided their signed consent to confirm that they were happy with the treatment agreed and the costs.

There were effective systems in place to ensure that the clinic was clean, hygienic and fit for purpose.

Sufficient staff were employed to be able to provide the services offered at times convenient to the clients.

Confidential client records were stored securely, as were staff personnel records.