We spoke to one patient on the day of our inspection who confirmed they fully understood the care, treatment and support choices available to them. They felt involved in making decisions about their treatment and felt their privacy and choices were respected by the treating clinician. We found that patient’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Staff we spoke with were able to demonstrate knowledge and awareness around safeguarding and that they knew the procedure to follow if they had any concerns.

We looked at the arrangements for ensuring there were sufficient staff to meet the needs of patients attending the clinic. We found there to be adequate numbers of qualified and skilled nurse’s doctors and practitioners to undertake the various treatment options available.

We found that good processes were in place, patients were asked for their views about their care and treatment and the results were acted on. There was evidence that learning from incidents had taken place and appropriate actions had been taken.

It was not possible to gain the direct views of people who use the service. Feedback as part of the clinic's quality assurance process for 2012 indicated that 100% of people were satisfied with their consultations and 91% were satisfied with their treatment.

We were unable to observed people being treated as there was no one in for treatment during out visit.

During our inspection we found the clinic to be clean and well maintained, with a wide range information relating to procedures, pricing and treatment options available in the main reception.