During our inspection we spoke with three people, three members of staff, the new manager, the outgoing manager (who was taking a period of leave from work) and the regional manager.

We found that people gave informed consent before they received treatment. One person told us, “We spent time talking it through; there was no pressure”.

The care people received was reflected in their treatment plans. Treatment was delivered in a safe way.

Arrangements were in place to ensure that people were protected from potential cross infection. One person told us, “I would say the place is immaculate; extremely clean”.

We found that staff were supported in their roles, although recent supervisions and appraisals had not taken place.

The provider used a number of audits in order to ensure people and staff who used the clinic were safe.

During our inspection we spoke with three people, three members of staff, the manager and looked at six people’s treatment records.

We found that people were supported in making informed decisions about the treatment they received. One person told us, “They were good at taking me through everything”. People’s values and diversity were respected.

The treatment people received was reflected in their treatment plans. People’s medical status was regularly checked and updated by the clinic.

Equipment was used and maintained in a way which reduced the risk of harm to people. One person told us, “I feel very confident and safe here”. Premises were safe and well maintained, but we found inadequate provision for the evacuation from the premises of people with mobility issues.

The service had a clear complaints procedure which was available to people. The progression of complaints was well documented and timely.

There were systems in place to promote people's dignity and respect. We saw that people received an initial assessment and were advised of the effects of the agreed treatment.

We overheard staff dealing with people in a friendly and polite manner. We were assured that the clinic wanted to hear about people's experience and therefore always asked for feedback.

We saw evidence that regular checks were undertaken by different people from within the organisation to make sure that they continued to meet the law.

We spoke with a person who had used the service and they told us that they thought it was "excellent".