This inspection took place on 12, 13 and 23 April 2018 and was announced to ensure someone would be present at the service to provide us with any information we needed to support the inspection process.

This was the first inspection since the service was registered with the Care Quality Commission in May 2015. Smartway Health and Social Care Limited is a domiciliary care service providing support for people living in their homes who may need support with aspects of their daily living.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from potential harm and abuse through the knowledge of staff and management. Risks to people’s safety were identified, assessed and, where necessary, appropriate action taken to keep people safe.

Staff supported people to take their medicines safely and as prescribed.

People were treated with respect, consideration and kindness. Their privacy and dignity was upheld and they were supported to maintain their independence whenever possible.

People were supported by a team of staff that had had training and support to maintain their skills and knowledge to meet their needs.

Care was provided in a personalised way from staff who knew people’s needs and preferences. People were involved in the planning and review of their care and support. Information and arrangements were in place for the staff team to respond to concerns or complaints from people using the service and their representatives.

People who used the service who we spoke with and their relatives all had a positive attitude about the service being delivered and about the standard of care and support provided by the staff team.