All the people we spoke with told us that the dentist listened to them and talked through all the possible treatment options and costs, and that enabled them to make informed decisions. They told us that the appointments were flexible to meet their needs, consultations were held in private and they received a good standard of care. They told us that the practice was clean and well maintained and that the staff were polite. One person told us; “I do not have to wait long for appointment and staff are helpful”. Another person said; “I come from xyz (long distance) for dental treatment, because the dentist is very conscientious”.

We found that people using the service were involved in decisions about their care and treatment. They experienced care and treatment that met their needs. People were cared for in a clean, hygienic environment. The provider had completed appropriate recruitment checks for the majority of staff. People were protected from risk of infection, and the provider had systems in place to regularly assess and monitor the quality of service people received.