We looked at satisfaction survey results since June 2012 until October 2013 to which 104 people had responded. Overall respondents expressed good levels of satisfaction with the service they had received. 94% of respondents said they would recommend the service to a friend.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People’s dental needs were assessed before any treatment was planned. They were required to complete a medical history form prior to their initial consultation. Any health conditions, allergies and hygiene habits were discussed.

There were systems in place to reduce the risk and spread of infection. The practice appeared clean and well maintained on the day of the inspection. New dental nurses were required to complete an induction programme of training and shadowing of experienced dental staff. One dental nurse talked us through their induction at the practice.

There was a complaints lead across all of the provider’s practices and this was detailed in the complaints policy.