We spoke with three people who use the service. People spoke highly of the dentists and their team, and felt that they were treated well. One person told us “everyone in the practice is very nice. They understand my needs and are always friendly”.

Another person we spoke with told us how they had moved away from the local area but travelled back for their dental appointments as they were "very pleased with the service and would not get treatment that good anywhere else”.

People informed us that the dentists and their team always provided detailed information on treatments and cost and explained their treatment needs and options to them.

We looked at the comments that had been written in the comments and suggestions book at the reception area by people who had used the service. Comments written about the service were positive with many being made about the supportiveness of staff during and after treatment. One person had written “very well done with all the care and attention, way to go”. Another person had written “outstanding”.

We observed that there were effective systems in place to reduce the risk of the spread of infection. The premises were modern, clean and easily accessible to all including disabled toilet facilities.

People’s views and experiences were taken into account in the way the service was provided and delivered and there were effective systems in place to regularly assess and monitor the quality of service that people receive.