Solent View Medical Practice, Manor Way, Lee On The Solent.
Solent View Medical Practice in Manor Way, Lee On The Solent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th June 2017
Solent View Medical Practice is managed by Solent View Medical Practice.
Contact Details:
Address:
Solent View Medical Practice Lee-On-Solent Health Centre Manor Way Lee On The Solent PO13 9JG United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Lee-on-the-Solent Medical Practice on 27 September 2016. The overall rating for the practice was good. The practice was rated as good for safe, effective, caring and responsive and requires improvement for well-led. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for The Lee-on-the-Solent Medical Practice on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 6 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 27 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice remains rated as Good and the well-led key question is now rated as Good.
Our key findings were as follows:
The overarching governance framework to ensure high quality care was now embedded.
Risks to patients were assessed and consistently well-managed. For example effective medicines and emergency management was now in place.
The practice proactively sought patient feedback which it acted upon.
Improvements were made to the quality of care as a result of complaints and concerns.
There were improved systems to monitor the recruitment, registration and training needs of staff.
The practice worked with the patient participation group to improve the patient experience. As a result of this work, in May 2017 the practice had been accredited with ‘dementia friendly’ status.
However, there were areas of practice where the provider should make improvement.
The provider should:
Implement a practice training policy which sets out what training is required by which staff and how often this should be undertaken.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Lee on the Solent Medical Practice on 27 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
There was a commitment to improving patient safety in the practice evidenced by the Patient Safety Champion.
Risks to patients were assessed and managed, with the exception of the application of the complaints process, prescription tracking and safeguarding training.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Improvements were made to the quality of care as a result of complaints and concerns. The practice had gathered feedback from patients through the Patient Participation Group who were involved in feedback for changing the telephone system to make access easier for patients.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The practice ran a personal list system, with named GPs for all patients, to promote continuity of care for patients.
A specialist Primary Care Community Nurse role was introduced due to the high number of elderly housebound patients and the requirement for home visits. This nursing role increased responsiveness to home visit requests and led to a reduction of GP home visits by 70%.
The areas where the provider should make improvement are:
Review the emergency medicines available to keep patients safe, particularly the availability of atropine for patients receiving contraceptive implants for example coils (IUCDs).
Review the updates provided for staff who require adult and child safeguarding training, ensuring evidence of attendance is overseen by the management team.
Review the prescription pad tracking system, ensuring it remains effective and monitored to keep patients safe.
Review the system for monitoring the recruitment process, including the system for professional registration checks, ensuring this is consistently applied.
Review the way the complaints policy and process to allow patients to seek additional support from NHS England or an ombudsman.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
