During our inspection we spoke with six patients. We spoke with six staff; these were the practice manager, the deputy practice manager, a dentist, a dental nurse, one of the hygienists and the decontamination nurse.

We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment from the dentists. One patient told us “I’ve been with them for 10 years and I’ve never had a problem in all that time”. Another patient told us “They are really good and responsive to my needs”.

The practice was following appropriate guidance in relation to infection control and the staff were well trained and supported. A member of staff we spoke with told us “Our level of infection control here is high. We take it very seriously as it is about patient and staff safety”.

Staff knew what their role was to protect vulnerable adults and children from abuse. A member of staff that we spoke with told us "One of the dentists is a child protection and vulnerable adult lead. I can talk to her if I have any concerns and there is also a poster in the staff room about who to contact from the local authority if I need to".

The practice had systems in place to assess and monitor the service and effectively deal with complaints when necessary.