Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at South Brent on 4 April 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at South Brent on 4 April 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We found that South Brent Health Centre was well organised and well led.

Staff members we spoke with told us they all worked well as a team, and received good training and support. We saw that there were regular audits of practice and that staff were committed to making continuous improvements to the services they provided.

We saw surgeries and clinics were run effectively and patient's confidentiality was respected.

We saw that staff understood the actions to take to protect patients from abuse.

Patients we spoke with or who sent us emails about the practice were complimentary about the care and services they received. They expressed confidence in the doctors and nursing staff, felt involved with their care and we saw that they could influence changes at the practice.

People told us "I think we are very lucky to have this practice in the village" and The Practice has always been run in a professional but friendly manner, I feel privileged to be a patient, All staff are ready to listen and more importantly take action when necessary. The phrase that you are greeted with by Clinical staff of " what can I do for you / help you with" is exactly what their philosophy seems to be. Why would anyone want to be registered anywhere else?”