People told us they had been going to South Lane Dental practice for years. People told us they were treated with respect and dignity. People told us they had every confidence their records were stored appropriately. People said if they had any concerns they knew they could discuss these with any member of staff in private.

Records held demonstrated an assessment is carried out before any treatment is put into place. People told us they always knew what treatment they were going to receive and had been given as estimate of how much that would cost. The provider had procedures in place for dealing with any emergencies.

Staff working in the practice had a good understanding of safeguarding people and the necessary policies and procedures associated with keeping people safe.

South Lane Dental practice was clean and provided a calm atmosphere. A range of newspapers and magazines along with hot beverages were offered. The practice had invested in a new decontamination room, with new equipment in the previous year.

People told us they would feel comfortable to raise a complaint with any member of the practice if they were unhappy with any part of the service.